Meet the AI Agents:
Warehouse Customer Service
Answers the emails your warehouse gets all day about arrivals, receipts and ship dates. Opendock answers the appointment side and your WMS answers the inventory side. It books or moves appointments in Opendock and hands exceptions to a rep.
A store wants to know where its order is
A store just emailed: did PO 4471 arrive, and when does our order ship?
Customer Service · PO 4471
What just happened
A store asked two questions that usually take two systems and a few minutes to answer. Loadsmart AI checked Opendock for the appointment and the WMS for the receipt and ship date, replied with the receipt and the ship date, and passed the carton shortage to a rep with everything needed to resolve it.
Problems go to a person, with the records attached.
The agent answers what your records can answer. A refused load, a quantity mismatch or an upset customer goes to one of your reps with the conversation and the records already pulled, so they can resolve it without searching the inbox first.
Answers the routine questions, and hands the problems to your team.
01
Reads every request
Works out what each email is asking, and which order, PO or appointment it is about. Email is the default; phone is a larger build you can add.
02
Answers from your systems
Combines Opendock appointment and check-in status with WMS receipt, shortage and ship-date data, and replies with the facts. Receipts and ship dates need WMS access during setup.
03
Books appointments and updates ETAs
Creates, reschedules or cancels an appointment when an email asks, and updates the ETA when a carrier sends a new one.
04
Escalates the exceptions
Sends refused loads, shortages and complaints to a rep with the records attached.
What your team stops doing. And what that’s worth.
Answers in seconds
Routine status questions get a reply while the sender is still at their desk.
Reps work on the problems
Your team spends its day on refused loads and shortages, the work that needs a person.
Every request is on record
Each question, answer and appointment change is logged against the order or PO it concerns.
Nothing to rip out. Nothing to migrate.
Your existing systems stay your system of record. Loadsmart becomes your system of action — the work runs on the Loadsmart Platform and the outcome is written back where your team already looks for it. Appointment, arrival and check-in status come from Opendock. Receipts, shortages and ship dates come from your WMS.
Ten more agents running the same way.
Loadsmart AI is eleven specialized agents working the freight lifecycle end to end. If none of the eleven match what is slowing your team down, describe the task and Loadsmart will build the agent to run it.
Scheduling & Re-Scheduling
Rebooks the appointment when a carrier runs late.
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Tracking & Status Updates
Supplies the live ETA behind every where-is-my-load answer.
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Document Collection & Filing
We capture every quote, tender, rate con, BOL, POD and invoice as it arrives, and file it against the right shipment automatically.
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Tender Failures
When a tender falls through, we re-tender down your routing guide and re-book, before the miss ever reaches your team.
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Proactive Load Audits
We check every load before pickup and flag at-risk transit early, so problems surface before they turn into penalties.
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Claims Processing
We gather the documentation, validate the claim, and draft the response for your approval, so claims get filed and recovered.
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Detention Handling
We warn the dock before free time runs out, and approve detention requests that match the gate record.
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Purchase Order Follow-Up
We find purchase orders due with no appointment, and get the supplier or carrier to book before stock runs short.
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Dock Schedule Management
We keep the dock schedule on plan: a briefing before the first shift, late arrivals moved to the next valid slot, and a reschedule plan ready when dock capacity drops.
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Yard Task Orchestration
We select the asset for each pickup, schedule its preload and inspection, and return it to the yard, so it is ready when the carrier arrives.
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Bring the workflow that bothers you most.
See the Warehouse Customer Service agent run against your own freight, in a working session with the team that builds it.